Terms of service

Last updated: 20 July 2026

1. About Savlo

Savlo provides professional digital services, including SEO, link building, Shopify and ecommerce SEO, Shopify website design, website maintenance, website performance support, conversion optimisation and strategic advisory services.

In these Terms of Service:

  • “Savlo”, “we”, “us” or “our” means Savlo.
  • “Customer”, “client”, “you” or “your” means the person or organisation purchasing or using our services.
  • “Consumer” means an individual purchasing services wholly or mainly for purposes outside their trade, business, craft or profession.
  • “Business customer” means a person or organisation purchasing services wholly or mainly for business purposes.
  • “Service” means any service, subscription, project, plan or digital deliverable supplied by Savlo.
  • “Website” means savlo.co.uk and any related Savlo pages, customer portals or checkout systems.

By placing an order, purchasing a subscription, approving a quotation or asking Savlo to begin work, you agree to these Terms of Service.

You should read these Terms alongside our:

  • Cancellation and Refund Policy
  • Return and Refund Policy
  • Privacy Policy
  • Any service description, quotation or written project agreement supplied to you

2. Eligibility and Authority

You must be at least 18 years old and legally able to enter into a contract to purchase Savlo services.

Where you place an order on behalf of a company, partnership, charity or other organisation, you confirm that you have authority to bind that organisation to these Terms.

You are responsible for ensuring that the information supplied when placing an order is accurate and complete.

3. Services Provided

Savlo’s services may include:

  • Website SEO
  • Shopify SEO
  • Ecommerce SEO
  • Local SEO
  • SEO keyword optimisation campaigns
  • Website SEO audits
  • Technical SEO
  • On-page SEO
  • Off-page SEO
  • Product-page optimisation
  • Collection and category-page optimisation
  • Link-building campaigns
  • Guest-post placements
  • Blogger outreach
  • White-label link-building services
  • Shopify website design
  • Shopify store setup
  • Shopify website redesign
  • Website maintenance
  • Priority Shopify support
  • Website speed and performance optimisation
  • Conversion optimisation
  • Website growth plans
  • SEO consulting
  • Ecommerce strategy and advisory services
  • Other related digital services described on the Savlo website

The exact features, limits, deliverables and duration of a service will be stated on the relevant service page, quotation, order confirmation or written project agreement.

Unless expressly stated otherwise, services do not include unlimited work, unlimited revisions or work outside the agreed scope.

4. Service Descriptions and Scope

Savlo will provide each service according to the description displayed at the time of purchase.

The service description may specify:

  • Work included
  • Number of pages, products, keywords or backlinks
  • Estimated delivery period
  • Reporting frequency
  • Revision allowance
  • Subscription duration
  • Support limits
  • Any exclusions
  • Customer responsibilities
  • Third-party costs

You are responsible for reviewing the complete service description before placing an order.

Where a written quotation or project agreement has been provided, it will take priority over a general website description regarding the specific project scope, price and deliverables.

These Terms will continue to apply to all other aspects of the service.

Additional work requested outside the agreed scope may require:

  • A plan upgrade
  • A separate service purchase
  • An additional quotation
  • An extension to the delivery period

Savlo will inform you before carrying out chargeable work outside the agreed scope.

5. Orders and Contract Formation

Placing an order is an offer to purchase a service from Savlo.

A contract is formed when Savlo:

  • Sends an order confirmation;
  • Accepts your quotation or project request in writing;
  • Receives payment and begins work; or
  • Otherwise confirms that the order has been accepted.

Savlo may decline or cancel an order before work begins where:

  • The requested work is outside our expertise or capacity;
  • The information supplied is incomplete or misleading;
  • The website, business or proposed content is unlawful;
  • The order creates a security, reputational or compliance risk;
  • Payment cannot be verified;
  • A pricing or service-description error has occurred; or
  • We have another reasonable business reason for not accepting the order.

Where Savlo cancels an order before work begins, any payment received for undelivered work will normally be refunded.

6. Prices, Taxes and Payment

Prices are displayed in the currency shown on the relevant service page or checkout.

Prices may include or exclude VAT or other applicable taxes as stated at checkout.

You are responsible for reviewing the total price before completing your purchase.

Payment may be required:

  • In full before work begins;
  • Through recurring subscription payments;
  • By instalments;
  • According to an agreed payment schedule; or
  • As otherwise stated in a quotation or project agreement.

Payments may be processed through Shopify or another authorised payment provider.

Savlo does not directly store complete payment-card information where payments are processed by an independent payment provider.

You authorise the payment provider to charge the payment method selected at checkout for the amount shown, including recurring payments where you purchase a subscription.

7. Late and Failed Payments

You are responsible for ensuring that your payment information remains accurate and that sufficient funds are available.

Where a payment fails, Savlo may:

  • Retry the payment;
  • Contact you to request an alternative payment method;
  • Pause the affected service;
  • Suspend account access;
  • Withhold unfinished deliverables; or
  • Terminate the service where payment remains outstanding.

Savlo will normally provide a reasonable opportunity to resolve an accidental payment failure before terminating an active service.

You remain responsible for paying for work already supplied and third-party costs already incurred.

8. Subscriptions and Automatic Renewal

Subscription services may be offered on a monthly, annual or other recurring basis.

The billing frequency, price and minimum duration, if any, will be displayed before purchase.

Unless stated otherwise, subscriptions renew automatically at the end of each billing period using the payment method provided.

Where an annual discount is offered, the discount and payment terms will be shown on the relevant service page or at checkout.

You may cancel a subscription before its next renewal date using any cancellation method made available by Savlo, which may include:

  • Your customer account;
  • The subscription-management link provided to you; or
  • Emailing hello@savlo.co.uk.

Cancellation will normally take effect at the end of the current paid billing period. No further renewal payments will be taken after the cancellation has been processed.

The current billing period will normally remain active until its stated end date.

Payments for partially used billing periods are handled according to our Cancellation and Refund Policy and Return and Refund Policy.

Cancelling a subscription does not automatically cancel:

  • Separate one-time projects;
  • Additional services;
  • Third-party purchases;
  • Guest-post placements;
  • Publisher costs; or
  • Work already completed or committed.

9. Price Changes for Subscriptions

Savlo may change subscription prices to reflect changes in:

  • Service costs;
  • Third-party costs;
  • Inflation;
  • Service features;
  • Staffing requirements;
  • Technology costs; or
  • Business operations.

We will provide reasonable advance notice before a price increase applies to an existing subscription.

The new price will normally apply from a future renewal date rather than retrospectively.

Where you do not accept a material price increase, you may cancel the subscription before the new price takes effect.

10. Commencement of Work and Consumer Cancellation Rights

Savlo may begin work shortly after payment and order confirmation.

Work may be considered started when Savlo begins:

  • Website or account review;
  • Customer communication about requirements;
  • Research;
  • Keyword research;
  • Competitor analysis;
  • Website auditing;
  • Strategy preparation;
  • Content preparation;
  • Publisher outreach;
  • Design or development;
  • Website changes;
  • Staff allocation; or
  • Third-party purchases.

Where you purchase as a UK consumer, you may have a statutory right to cancel an online service contract within 14 days of entering into it.

Where you expressly request that Savlo begins work during that 14-day period, you may be required to pay a proportionate amount for services supplied before your cancellation request is received.

Where the service is fully performed during the cancellation period following your express request and acknowledgement, your statutory right to cancel may end when the service has been fully completed.

Nothing in these Terms limits any statutory cancellation right that applies to you.

Further details are provided in our Cancellation and Refund Policy.

11. Fair Usage Policy

Some Savlo plans include ongoing support, priority support, website jobs, updates or maintenance tasks.

These services are subject to fair usage to ensure that all customers receive a consistent and reliable service.

Small and reasonable tasks may include:

  • Text or image updates;
  • Minor layout changes;
  • Minor design adjustments;
  • Basic bug fixes;
  • Product or page amendments;
  • Simple configuration changes;
  • Basic Shopify assistance;
  • Small SEO improvements;
  • Routine maintenance tasks.

Unless expressly included, ongoing support plans do not include:

  • Complete website redesigns;
  • New website builds;
  • Custom application development;
  • Complex custom coding;
  • Large data migrations;
  • Bulk product uploads;
  • Large-scale content creation;
  • Full branding projects;
  • Major SEO campaigns;
  • Emergency support outside stated hours;
  • Work requiring specialist third-party services.

Savlo will decide reasonably whether a request falls within the plan’s intended scope.

Where a request exceeds fair usage, Savlo may:

  • Explain why the request is outside scope;
  • Suggest a more suitable plan;
  • Recommend a separate service; or
  • Provide an additional quotation.

Unused support time, tasks or allowances do not roll over unless the relevant plan expressly states otherwise.

12. Shopify Website Design and Development

Shopify website design services will include only the features specified in the purchased package, quotation or project agreement.

The customer is normally responsible for providing:

  • Business information;
  • Branding;
  • Logo files;
  • Product information;
  • Product photographs;
  • Legal policies;
  • Contact details;
  • Delivery information;
  • Pricing;
  • Written content; and
  • Any necessary licences or permissions.

Where Savlo agrees to create or source content, images or branding, this will be stated separately.

Unless expressly included, website-design services do not include:

  • Unlimited products or pages;
  • Premium theme costs;
  • Shopify subscription fees;
  • Paid application fees;
  • Domain-registration fees;
  • Professional photography;
  • Legal advice;
  • Bespoke software;
  • Complex integrations;
  • Accessibility certification;
  • Regulatory approval; or
  • Ongoing maintenance after project completion.

The customer is responsible for reviewing and testing the website before approving publication or launch.

Savlo will correct errors that fall within the agreed project scope. New features, substantial changes or changes requested after approval may require an additional fee.

13. Design Revisions and Approvals

The number of revisions included in a project will be stated in the service description or project agreement.

A revision means a reasonable adjustment to work already completed within the original project scope.

A revision does not include:

  • Replacing the agreed design direction;
  • Changing the business model;
  • Creating additional pages or features;
  • Rebuilding completed work;
  • Changing an approved theme;
  • Adding substantial new functionality; or
  • Correcting inaccurate content supplied by the customer after approval.

You must review deliverables carefully and provide clear, consolidated feedback within a reasonable period.

Approval may be given by email, message, account notification or another written method.

Where you approve a design, page, article, placement or other deliverable, later changes may be treated as additional work.

14. SEO and Ecommerce Services

Savlo will provide SEO and ecommerce services using reasonable care and skill.

SEO may involve:

  • Research;
  • Technical recommendations;
  • Content optimisation;
  • Metadata;
  • Internal linking;
  • Website structure;
  • Keyword targeting;
  • Product optimisation;
  • Collection optimisation;
  • Link building;
  • Outreach;
  • Performance analysis; and
  • Reporting.

Search engine results depend on factors outside Savlo’s direct control, including:

  • Search engine algorithms;
  • Competitor activity;
  • Website history;
  • Domain authority;
  • Market demand;
  • Website quality;
  • Customer actions;
  • Technical problems;
  • Search-engine processing times; and
  • Third-party websites.

Unless expressly stated in writing, Savlo does not guarantee:

  • A specific search-engine position;
  • First-page rankings;
  • A specific increase in traffic;
  • A particular number of enquiries;
  • A particular number of sales;
  • A specific revenue increase; or
  • Permanent rankings.

SEO rankings may rise, fall or fluctuate during and after a campaign.

A ranking change or failure to achieve a particular commercial result does not by itself mean that Savlo has failed to provide the purchased service.

This does not affect your rights where Savlo has not delivered the agreed work with reasonable care and skill.

15. Link Building, Guest Posts and Publisher Placements

Link-building services may involve research, content creation, outreach, publisher negotiation and third-party placement costs.

Third-party publishers retain editorial control over their websites and may:

  • Accept or reject content;
  • Request changes;
  • Change publication dates;
  • Add disclosures;
  • Change link attributes;
  • Update website content;
  • Redesign their website;
  • Move a page;
  • Change ownership; or
  • Remove content or links.

Savlo cannot guarantee that a third-party website, article or backlink will remain online permanently unless a specific written placement guarantee is included in the service purchased.

Website authority scores, traffic estimates and similar SEO metrics are supplied by independent tools. These metrics may change and are not controlled by Savlo.

Where a service states that a placement will be dofollow, nofollow, sponsored or have another attribute, Savlo will seek to deliver the placement as described. However, future changes made independently by the publisher remain outside Savlo’s control.

If an agreed placement cannot be delivered, Savlo may provide:

  • A suitable replacement;
  • An alternative publisher;
  • Account credit;
  • A partial refund; or
  • A refund for the undelivered placement.

The applicable remedy will depend on the service description, any placement guarantee and the circumstances.

Link-building work is not risk-free. Search engines independently decide how links are interpreted and whether they contribute to rankings.

16. Website Maintenance and Growth Services

Website maintenance and growth plans are ongoing services rather than unlimited repair or development agreements.

Services may include:

  • Monitoring;
  • Routine updates;
  • Content changes;
  • Minor technical fixes;
  • Performance improvements;
  • SEO improvements;
  • Conversion recommendations;
  • Shopify support; and
  • Growth guidance.

Unless expressly stated, maintenance services do not provide:

  • Continuous 24-hour monitoring;
  • Guaranteed immediate response;
  • Guaranteed protection from cyberattacks;
  • Guaranteed recovery from all failures;
  • Responsibility for hosting outages;
  • Responsibility for third-party application failures; or
  • Unlimited development work.

Urgent, specialist or out-of-scope work may require a separate quotation.

17. Consulting and Advisory Services

Savlo may provide SEO, ecommerce, website and growth advice.

Advice is based on:

  • Information supplied by the customer;
  • Information available at the time;
  • Savlo’s professional experience; and
  • Reasonable analysis of the website or business.

Business outcomes cannot be guaranteed.

You remain responsible for deciding whether to implement any recommendation and for obtaining independent legal, financial, tax or regulatory advice where required.

Savlo does not provide legal, accounting, investment or tax advice unless expressly agreed through a suitably qualified professional.

18. Customer Responsibilities

You agree to:

  • Provide accurate and complete information;
  • Provide required website, Shopify or account access;
  • Respond within a reasonable time;
  • Review deliverables and provide feedback;
  • Obtain permission to use supplied content;
  • Maintain appropriate backups;
  • Protect passwords and account credentials;
  • Pay all agreed charges;
  • Comply with applicable laws;
  • Avoid making unauthorised changes that interfere with our work; and
  • Inform Savlo of anything that may affect the service.

You are responsible for the accuracy, legality and completeness of:

  • Product descriptions;
  • Prices;
  • Business claims;
  • Marketing claims;
  • Customer reviews;
  • Legal policies;
  • Images;
  • Trademarks;
  • Customer data; and
  • Other materials supplied to Savlo.

Savlo may rely on information supplied by you without independently verifying it.

19. Website Access and Account Credentials

Where access is required, you authorise Savlo to access and make agreed changes to the relevant website, Shopify account, analytics account, search account or other platform.

You should provide only the access reasonably required for the service.

Savlo will take reasonable steps to protect credentials supplied to us.

You remain responsible for:

  • Maintaining ownership of your accounts;
  • Removing access when no longer required;
  • Using secure passwords;
  • Enabling available security features;
  • Controlling other administrators; and
  • Keeping independent backups.

Savlo is not responsible for changes made by the customer, another administrator or an unrelated third party.

20. Customer Content and Acceptable Use

You must not ask Savlo to create, publish, optimise or promote content that:

  • Is unlawful;
  • Is fraudulent or deliberately misleading;
  • Infringes intellectual-property rights;
  • Contains malware or harmful code;
  • Promotes illegal goods or services;
  • Violates platform rules;
  • Misuses personal information;
  • Defames another person;
  • Encourages unlawful discrimination; or
  • Creates an unreasonable security or reputational risk.

Savlo may refuse, pause or remove work that reasonably appears to violate these requirements.

Where your business operates in a regulated or restricted industry, you must inform Savlo before ordering and provide any necessary authorisations.

21. Client Delays

Delivery depends on the customer providing timely information, access, content, approvals and feedback.

Savlo is not responsible for delays caused by:

  • Missing information;
  • Incorrect instructions;
  • Delayed approvals;
  • Failure to provide access;
  • Changes to the project scope;
  • Customer-requested pauses;
  • Third-party providers;
  • Publishers;
  • Shopify;
  • Hosting providers;
  • Applications;
  • Search engines; or
  • Events outside Savlo’s reasonable control.

Where a project is delayed by the customer, Savlo may:

  • Extend the delivery schedule;
  • Pause the service;
  • Reschedule the work according to availability;
  • Request outstanding information; or
  • Charge for additional work caused by the delay where agreed in advance.

A customer delay does not make completed work refundable.

22. Delivery Times

Any delivery date or turnaround time is an estimate unless Savlo expressly confirms in writing that it is guaranteed.

Estimated delivery periods may be affected by:

  • Project complexity;
  • Customer response times;
  • Publisher approval;
  • Third-party systems;
  • Search-engine processing;
  • Application compatibility;
  • Unexpected technical issues; or
  • Changes requested by the customer.

Savlo will make reasonable efforts to meet stated delivery periods and will communicate material delays where reasonably possible.

23. Third-Party Services

Savlo services may depend on third-party platforms and providers, including:

  • Shopify;
  • Website themes;
  • Applications;
  • Hosting providers;
  • Domain registrars;
  • Analytics platforms;
  • Search engines;
  • Payment providers;
  • Email providers;
  • SEO tools;
  • Publishers; and
  • Other software or service providers.

Third-party services are governed by their own terms, policies and charges.

Savlo is not responsible for an independent third party:

  • Changing its prices;
  • Changing its features;
  • Suspending an account;
  • Removing an application;
  • Experiencing downtime;
  • Changing its rules;
  • Discontinuing a service; or
  • Taking action outside Savlo’s control.

Where a third-party product or service is required, you are responsible for the applicable fees unless it is expressly included in your Savlo order.

24. Subcontractors

Savlo may use employees, freelancers, specialists or subcontractors to deliver some services.

Savlo remains responsible for managing the work supplied under your Savlo order.

Where appropriate, persons working on your project will be required to handle confidential information responsibly.

25. Intellectual Property

You retain ownership of content, trademarks, logos, photographs and other materials that you supply to Savlo.

You grant Savlo permission to use, copy, edit and process those materials as reasonably necessary to provide the purchased service.

After full payment, you will receive the right to use final project deliverables created specifically for you for your business purposes.

Unless expressly agreed otherwise, Savlo and its licensors retain ownership of:

  • Pre-existing materials;
  • Internal systems;
  • Processes;
  • Checklists;
  • Templates;
  • Frameworks;
  • General code;
  • Technical methods;
  • Know-how;
  • Research methods; and
  • Reusable design elements.

Third-party themes, applications, fonts, images, software and other licensed materials remain subject to their original licences.

You must not resell, reproduce or distribute Savlo’s internal materials, templates or processes as standalone products without written permission.

26. Portfolio and Marketing Use

Savlo may display completed public-facing work in its portfolio, case studies, social media or promotional materials.

Savlo may identify the customer’s business name and display publicly available screenshots or project descriptions.

We will not knowingly disclose confidential business information.

You may request in writing that your project is not used for portfolio or promotional purposes. Savlo will respect reasonable confidentiality requests received before publication.

27. Confidentiality

Each party agrees to protect confidential information received from the other party and to use it only for delivering or receiving the service.

Confidential information does not include information that:

  • Is already public through no breach of these Terms;
  • Was lawfully known before disclosure;
  • Is received lawfully from another source;
  • Is independently developed; or
  • Must be disclosed by law, regulation or court order.

This section continues to apply after the service ends.

28. Data Protection and Privacy

Savlo will handle personal information according to its Privacy Policy and applicable data-protection requirements.

You are responsible for ensuring that any personal information supplied to Savlo has been collected and shared lawfully.

Where a service requires Savlo to process customer or website-user information on your behalf, additional data-processing terms may apply.

You should not provide sensitive or unnecessary personal information unless it is required for the service and appropriate safeguards have been agreed.

29. Backups and Data

Customers should maintain current independent backups of important website content, product data, customer data, themes and configurations.

Savlo may create temporary or working backups when carrying out certain services, but does not guarantee permanent backup storage unless backup services are expressly included in the purchased plan.

Savlo is not responsible for data loss caused by:

  • Customer actions;
  • Third-party providers;
  • Hosting failures;
  • Application failures;
  • Malware;
  • Unauthorised access;
  • Expired accounts;
  • Failure to maintain backups; or
  • Events outside Savlo’s reasonable control.

This does not exclude liability where data loss is directly caused by Savlo’s failure to use reasonable care and skill.

30. Suspension and Termination by Savlo

Savlo may suspend or terminate a service where:

  • Payment remains overdue;
  • You materially breach these Terms;
  • You misuse Savlo staff or services;
  • You make abusive, threatening or discriminatory communications;
  • You request illegal or harmful work;
  • Continuing the service creates a security or legal risk;
  • Required access or information is repeatedly withheld;
  • The service is being used fraudulently; or
  • The working relationship has seriously broken down.

Where appropriate, Savlo will provide notice and a reasonable opportunity to correct the problem.

Immediate suspension or termination may occur where there is serious misconduct, fraud, illegality, abuse or an urgent security risk.

If Savlo terminates because of your breach, you remain responsible for work already supplied and reasonable costs already incurred.

Any refund for undelivered work will be considered under the Cancellation and Refund Policy and applicable law.

31. Cancellation by the Customer

You may request cancellation by emailing:

hello@savlo.co.uk

Please include your:

  • Full name;
  • Order number;
  • Email address;
  • Service or subscription; and
  • Cancellation request.

Subscription cancellations should be submitted before the next renewal payment is processed.

One-time projects may be cancelled subject to:

  • Work already completed;
  • Resources already allocated;
  • Third-party costs;
  • Publisher commitments;
  • Content already produced; and
  • Applicable statutory rights.

Further details are contained in our Cancellation and Refund Policy.

32. Refunds

Refunds are handled according to Savlo’s Return and Refund Policy and Cancellation and Refund Policy.

Savlo does not apply a blanket no-refund rule.

Refund eligibility depends on factors including:

  • Whether work has started;
  • Work already completed;
  • Deliverables already supplied;
  • Customer approvals;
  • Third-party costs;
  • Publisher commitments;
  • The reason for cancellation;
  • The service purchased; and
  • Applicable statutory rights.

Where a refund is due after work has started, Savlo may deduct the reasonable value of work supplied and costs already incurred.

33. Service Standards and Remedies

Savlo will provide its services with reasonable care and skill.

Please contact Savlo promptly if you believe that a service:

  • Has not been supplied as described;
  • Contains a material error;
  • Has not been completed with reasonable care and skill; or
  • Is materially incomplete.

Where appropriate, Savlo may:

  • Correct the work;
  • Repeat the affected service;
  • Complete missing work;
  • Supply a replacement;
  • Extend the service;
  • Provide account credit;
  • Reduce the price; or
  • Issue a partial or full refund.

Savlo may first be given a reasonable opportunity to correct or repeat the service where this is possible and appropriate.

Nothing in these Terms removes any statutory remedy available to a consumer.

34. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Deliberate misconduct;
  • A consumer’s statutory rights;
  • Breach of obligations that cannot legally be excluded; or
  • Any other liability that cannot lawfully be limited or excluded.

Consumers

Where you are a consumer, Savlo is responsible for losses that are a foreseeable result of Savlo breaching these Terms or failing to use reasonable care and skill.

Savlo is not responsible for business losses where you purchased the service as a consumer.

Nothing in this section limits your statutory consumer rights.

Business Customers

Where you are a business customer, Savlo will not be liable, to the maximum extent permitted by law, for indirect or consequential losses or for loss of:

  • Profit;
  • Revenue;
  • Sales;
  • Business opportunity;
  • Anticipated savings;
  • Goodwill;
  • Reputation; or
  • Data,

except where the loss results from liability that cannot legally be excluded.

Savlo’s total liability to a business customer arising from an affected subscription service will normally be limited to the total amount paid for that service during the 12 months immediately before the event giving rise to the claim.

For a one-time service, Savlo’s total liability will normally be limited to the amount paid for the affected service.

These limitations apply only to the extent that they are lawful and reasonable in the circumstances.

35. Events Outside Savlo’s Control

Savlo will not be responsible for delay or failure caused by events outside its reasonable control, including:

  • Internet outages;
  • Hosting failures;
  • Platform outages;
  • Cyber incidents;
  • Natural disasters;
  • Severe weather;
  • Fire;
  • Flood;
  • War;
  • Civil disturbance;
  • Government action;
  • Industrial disputes;
  • Utility failures;
  • Publisher delays;
  • Search-engine outages;
  • Illness;
  • Supply-chain interruption; or
  • Failure of a third-party provider.

Savlo will take reasonable steps to reduce the effect of such an event and resume the service when reasonably possible.

36. Complaints

If you are dissatisfied with a service, contact:

hello@savlo.co.uk

Please provide:

  • Your name;
  • Order number;
  • Service purchased;
  • Details of the issue; and
  • The outcome you are seeking.

Savlo will review the complaint and aim to provide a fair response within a reasonable period.

The parties should attempt to resolve disputes through direct communication before starting court proceedings, where appropriate.

This does not prevent either party from exercising any legal right.

37. Changes to Services and Terms

Savlo may update these Terms to reflect changes in:

  • Services;
  • Business operations;
  • Technology;
  • Payment systems;
  • Legal requirements; or
  • Regulatory guidance.

Changes will not normally apply retrospectively to completed one-time orders.

Where a material change affects an active subscription, Savlo will provide reasonable notice before the change takes effect.

Where you do not accept a material change to an ongoing subscription, you may cancel before the change takes effect.

The latest version of these Terms will be published on the Savlo website with the updated date.

38. Transfer of Rights

You may not transfer your rights or obligations under a project or subscription to another person or organisation without Savlo’s written agreement.

Savlo may transfer its rights and obligations as part of a sale, transfer or reorganisation of its business, provided that doing so does not reduce your applicable contractual or statutory rights.

39. Entire Agreement

These Terms, together with the relevant service description, order confirmation, quotation, Cancellation and Refund Policy, Return and Refund Policy and Privacy Policy, form the agreement between you and Savlo.

Each party acknowledges that it has not relied on a statement that is not recorded in the applicable agreement, except that nothing limits liability for fraud or fraudulent misrepresentation.

40. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified only to the minimum extent necessary.

The remaining provisions will continue in effect.

41. No Waiver

Where Savlo does not immediately enforce a right under these Terms, this does not mean that the right has been waived.

A waiver will apply only where it is confirmed in writing.

42. No Partnership or Employment

Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise or agency relationship between Savlo and the customer.

Neither party may make commitments on behalf of the other unless expressly authorised in writing.

43. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to the agreement between Savlo and the customer does not have a right to enforce these Terms.

44. Governing Law and Jurisdiction

These Terms and any dispute relating to them are governed by the laws of England and Wales.

Where you are a business customer, the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.

Where you are a consumer, you may have the right to bring proceedings in the part of the United Kingdom or other country where you live where mandatory consumer law permits this.

45. Contact Savlo

For questions about these Terms or any Savlo service, contact:

Savlo Support Team

Email: hello@savlo.co.uk
Website: www.savlo.co.uk